Privacy Policy

At Freshvia.in, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app or website.

1. Information We Collect

• Personal Information: Name, phone number, delivery address, and email when you register or place an order.
• Payment Information: Processed securely through trusted payment gateways; we do not store your card details.
• Location Data: Used to deliver orders efficiently and show nearby delivery slots.
• Usage Data: Includes app activity, preferences, and interactions to improve your experience.

2. How We Use Your Information

• To process and deliver your orders.
• To improve our products, delivery slots, and customer experience.
• To send order updates, offers, and notifications (you can opt out anytime).
• To provide customer support and resolve issues.

3. Data Security

We use advanced encryption and secure cloud storage to protect your data from unauthorized access, alteration, or disclosure.

4. Sharing Information

We never sell your personal data. We may share necessary information with:

• Delivery partners to fulfill your order.
• Payment providers for secure transactions.
• Legal authorities if required by law.

5. Your Rights

You can exercise the following rights at any time:

• Access, edit, or delete your account details.
• Opt out of promotional communications.
• Request deletion of your data by contacting us at support@freshvia.in.

6. Updates

We may update this Privacy Policy periodically. Any changes will be reflected in the app or website. Please check this page regularly to stay informed about updates.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at support@freshvia.in.

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